Jose Harris is an IT trainer supporting staff in Bedfordshire and Luton. Information about patients is inputted and stored on an electronic patient record system called RiO. From their first contact with a health professional, information is added by staff so that all professionals involved with their care can see the interventions and decisions made along the way on their path to recovery. Here Jose Harris talks about a typical day as she ensures staff gain and update their RiO skills, to get the most out of the system to support the care of service users.
To say I have the best job in the world is putting it mildly. Every day is like a coffee morning. On any classroom based training day I can meet up to eight new ‘friends’.
Training a clinical system is so much more than just training. Of course you need to be able to put information across to the people in the room but you also need to make them feel at ease and confident in using the system. As a trainer you show how the clinical system works but more than that we also need to know how Mental Health works.
As part of facilitating RiO use and supporting staff, we travel all over Luton and Bedfordshire helping staff at their desks. It’s the most amazing feeling when I walk into a site and everyone addresses me by name – I’m afraid the opposite isn’t always true!
Monitoring System Use
We are involved in keeping an eye on Reporting Services and noticing where the RiO use is falling short. As part of the job we visit sites where the input into RiO falls into the Amber or Red zones and advise the teams on what needs updating in RiO.
We attend team away days to highlight any new developments in RiO that they may not be aware of or merely to update them on the parts of RiO they may have forgotten.
Over and above the RiO elements of the job, we also end up assisting staff with general IT issues where we can.
We have been known to hot desk at any given site – if we are visible to staff it might remind them of something they need help with and we are right there to help where necessary.
Once a week we do a ‘Getting Started’ session at Charter House in Luton for all new staff who are collecting their Smartcards. (Smartcards are the security passes that all staff need to access confidential information.) As part of this session we give them an overview of RiO with enough training to enable them to start using the system in their workplace. At this session we will book their on-going RiO training on OLM, the Trust's online learning system so that they can attend a full training session as soon as possible… and we remind them if they forget to come to training!
Providing Support to Staff
Every day the Training email inbox is manned (or should that say ‘personned’!) by one of the trainers so that we can respond immediately to any requests either for training, on-site/telephone assistance, or a 1:1 visit. New staff who have used RiO in a previous trust are given a face to face assessment and if they pass, they are shown ELFT specific RiO activities expected of them and key priorities are explained about the use of RiO before being given access.
Our team are involved in rolling out RiO projects – the system is never static – there are new elements coming on board all the time. At the moment we are rolling out e-Correspondence. Soon we will be involved in the roll-out of e-Prescribing.
Our training is also ongoing – soon we will be trained to train a new system, SystmOne, which is the system that our new colleagues from Bedfordshire Community Services use.
So you can see I love my job and it really is the best in the world!
Thinking About a Career in NHS IT?
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