Fahida Hussein (pictured with manager Sarah Canning) undertook an Apprenticeship with ELFT in City and Hackney which she completed in 2017. Read on to find out what she thought of the programme and her experience of working for ELFT.

What attracted you to joining an apprenticeship programme?

Earning a wage, learning new skills every day and gaining experience, as well as working towards a qualification was absolutely perfect for me

What type of apprenticeship did you embark on?

Administration interests me as it allows me to put my skills into action and allows me to expand and further grow. I see myself as a perfectionist and I enjoy being organised. I like to know where everything is as it’s less time-consuming and is very rewarding. This job allows me to do that and more. I also enjoy working with customers/service users and interacting with others.

How did you find out how to apply for the Apprenticeship with ELFT?

I was searching through google engine and came across apprenticeships via gov.uk which then led me to this role.

Was there are interview and tests?

Yes, I did go through an interview, but did not carry out any tests.

Had you been working already?

Before I started the apprenticeship, I was working part-time in retail after I finished A-Levels

How did you feel at the beginning, on your first day?

I was nervous and excited and overwhelmed. I was going through so many emotions but I felt like at ease very quickly. The people I worked with made me feel comfortable and welcomed.

How did you find studying and working at the same time?

I enjoyed it throughout. It helped me to expand and grow and develop. I had a supportive manager and tutor.
Was it good to earn and learn? I personally believe so. I learned valuable job skills. I gained my independence and had a jump start to my career which will open doors to many more opportunities. The best part was I earned whilst I was learning on the job, which helped me to stay on my feet.

How did the team respond to you in this new position?

They were great, brilliant and supportive throughout.

What were the highlights?

The main things that interest me about my work are the people whom I work with. Everyone is really positive, friendly and always very approachable. As well as this, the work that I carry out on a day to day basis is very interesting and I am always thoroughly engaged in it.

What were the challenges?

Dealing with difficult situations and people at times. However, I see this challenge as a success, as you have to work out how to overcome the issue and move forward. In my view, this to stay calm and listen actively, be empathetic,  apologise if something has gone wrong, and then take further action to remedy it and follow it up.

Any funny or strange experiences along the way?

I had four tutors in the space of 12 months!

What was the college part of the apprenticeship like?

I did not attend college. I was assigned a tutor who visited me every month.

What would you say to others thinking about an apprenticeship?

Go for it, you won’t regret it.

Did you get a job at the end of your apprenticeship?

Yes I did. Not straight away but now I am now a permanent member of staff.

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