This page was reviewed on 30 April 

Our  nurses and carers will visit you to provide the essential care you require. There are a few things that we need to do differently during the Coronavirus outbreak and some things that we would like you to do.

Reducing the Risk of Spreading Infection
Staff will wash their hands or use hand sanitiser before and after every contact with you.

Please don’t shake hands or use touch to greet them – a smile and a hello will be fine.
We ask that other family members leave the room or keep 6 ft away in line with the Government guidance on social distancing.

Equipment
Staff do not need to wear a mask when treating you if you have no symptoms of Coronavirus – that is, a high temperature or a new, continuous cough. We will ask you about this prior to visiting you. 

In this situation, staff only need to wear gloves and aprons to undertake tasks involving contact or in a sterile procedure requiring the use of sterile gloves. Masks are not needed in this situation in line with national guidance.*

However, when visiting people with symptoms of Coronavirus, the nurses and carers will put on a mask, apron and gloves before entering the home. They will carry out all the necessary interventions you need as quickly as possible. 

Disposal of Equipment
Staff will remove the protective equipment outside the room that you are located in and double bag their equipment. (That is, put the sealed bag into a second bag.) This will need to remain in safe storage until the clinical waste collection can be set up, or for 72 hours before being placed in your normal domestic waste bin. 

Keeping Well
Our staff have strict instructions not to attend work if they have symptoms of Coronavirus themselves and to inform their manager that they cannot undertake any visits. We will then arrange for another member of staff to visit you.

Handwashing and Cleaning Surfaces
It is important to wash your hands for 20 seconds several times and day. Surfaces should be cleaned regularly too.
Thank you for support during these challenging times.

We need to work together to stay healthy and well. We appreciate your help in keeping the risk of infection to a minimum.

Thank you

* COVID-19: Government guidance on home care provision 

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