10 September 2018

Final preparations are underway to launch a transformed contact centre for Bedfordshire Community Health Services (BCHS).

The new-look Single Point of Access (SPoA) centre has been designed to provide enhanced customer service and improved information for medical teams and service users.

The centre will go live on Monday 1 October, 2018.

It replaces the One Call service provided for the Trust by East of England Ambulance Service (EEAST) – but telephone contact details remain exactly the same.

The contact number remains (0345) 602 4064.

The move brings the coordination centre service ‘in house’ and provides a faster and more effective service by enabling enquiry and referral details to be added directly to the data system used by Trust staff.

The new SPoA infrastructure includes new computers, call handling systems and software.

Queries will be dealt with directly by trained Trust staff, including having needs assessment expertise provided by specialist nurses as part of the service.