04 July 2018

Photograph: Andrew Horobin addressing audience

The City and Hackney Crisis Services held a launch on Monday 2 July to tell people about their expanded crisis pathway. The service can now offer a range of mental health services that provide immediate support to people in crisis or in distress. As well as supporting individuals at the point of crisis, there are interventions to help individuals afterwards, to develop ways to cope with difficulties in their life and find ways that help to avoid a crisis.

Sharing Experience and Feedback
Service users who have used the crisis services spoke at the event and explained how particular aspects of the service really helped in the right way.

A police officer from the City of London police spoke about the Triage Service in The City saying the partnership with ELFT staff was one of the best he had every experienced and that the approach had radically reduced police time spent waiting in A&E departments as people were channelled into the right service from the off.

Crisis Pathway

The Crisis Pathway consists of:
•24 Hour Crisis Helpline: 020 8432 8020
•Crisis Service Home Treatment Team
•Walk-in Crisis Cafe
•Service User Network
•Mental Health Street Triage Service (In partnership with the Police in the City of London)
•Homelessness Hub (In partnership with the Police in the City of London)

The crisis service is available 24 hours a day, at weekends, bank holidays and outside office hours.

Service Manager Andrew Horobin has spearheaded the development of the crisis pathway. “We are here to offer immediate support to people in crisis. That can be someone who has had a shock, bereavement, or change of circumstance that has left them finding it hard to cope. Or someone with ongoing emotional or psychological issues whose mental health state can vary. But the crisis pathway also supports people to move forward, and to access services and support to help them as they recover and find new ways to manage and adapt.”

The Crisis Pathway is there for service users from the beginning and going forward to support their recovery going forward.

24 Hour Crisis Helpline 020 8432 8020
The 24 hour helpline is for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed.

Walk-in Crisis Café
As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worry. The Café is at Raybould Centre, within the Homerton University Hospital site, and is open seven days per week 6-9pm Monday to Friday and 12-4pm Saturday and Sunday.

Service User Network (SUN)
The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent future crisis.

The Network can also support family, friends and people who support someone with mental health issues. To find out more,  contact the SUN on 07508 842 688 or email: elft.sun@nhs.net 

Mental Health Street Triage Service
East London NHS Foundation Trust has teamed up with the City of London Police to provide immediate support to people in mental distress or crisis in The City. The service consists of a occupational therapist and social worker who travel with police officers to incidents where there is an immediate threat to life flagged by the 999 control room – someone threatening to self-harm, or commit suicide – or where a third party has contacted the police or ambulance and expressed concern for someone.

The triage is designed to deliver fast and efficient access to care and reduce detentions by assessing individuals and identifying appropriate care or support, which can include arranging contact with drug and alcohol services and colleagues from across mental health services.

Additionally, an 'Intervention Hub' has been established in The City of London to provide a one-stop focus of support to people who are homeless including mental health assessment,
drug and alcohol  assessments where appropriate.


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