03 July 2018

Partner organisations have been sharing their expertise and insights as part of a Trust project to transform the Single Point of Access (SPoA) for its Bedfordshire Community Health Services (BCHS).

ELFT is adopting a collaborative approach to the project which will also involve staff and service user input to build a new-look system that delivers enhanced customer service and improved support and information for clinical teams and service users.

A round table event was held at Kings House in Bedford on Tuesday 26 June for stakeholder organisations to discuss the Trust’s ambitions for the SPoA and to gather their input and ideas.

The event was attended by representatives from Bedfordshire Clinical Commissioning Group (CCG), Healthwatch Bedford Borough, Bedford Hospital, St John’s Hospice Sue Ryder, Central Bedfordshire Council and Bedford Borough Council.

Michael Barker, who hosted the round table session for ELFT, said: “Attendees provided some fantastic insight to help shape our work, particularly around front-end call handling.

“The event also gave us a great opportunity to share our broader vision for the SPoA being a powerful connector and coordination hub which will influence how clinicians work on a day-day basis.”

The SPoA is due for launch on October 1, 2018 and will replace the One Call system which is provided for the Trust by East of England Ambulance Service (EEAST).

The new SPoA infrastructure will include new computers, call handling systems and software. Queries will be dealt with directly by trained Trust staff, including having clinical triage expertise as part of the service.

The next stage of the process will see a round table event organised for BCHS staff to share ideas and views.