21 November 2019

The ribbon was officially cut on the Newham Mental Health Assessment & Crisis Hub on the morning of December 2nd.

It is a service that is available seven days a week, 24 hours a day as a single point of entry for all secondary mental health referrals across the whole borough.

The Hub replaces the Assessment and Brief Treatment Team as Newham’s Single Point of Entry.

It will screen and triage all referrals, streaming to the most appropriate care pathway.

On marking the start of the new service, the Crisis Pathway Service Manager Ed Lander said that:

‘The new hub is a very important resource for the people of Newham.

Having a service that operates every day of the year means that people in crisis will find there is someone there to support them, no matter when they need it.

We are very grateful to the WEL CCG’s Joint Board and NHS England for making sure the funding is available for ELFT to run and manage this important service.’

The Hub will be staffed by mental health practitioners 24 hours a day who are able to undertake face to face assessments of service users within 4 hours of referral where necessary.

The service can be contacted on: 0207 771 5900.

Urgent Referrals

Referrals that require a response within 4 hours need to be made by telephone to 0207 771 5900. Your referral will be triaged by a clinician 24/7.

Service users can access Newham’s mental health telephone crisis line based at the Hub 24/7 on 0207 771 5888 and can self-refer if in crisis.

A poster with details of the new service is available here. 

L-R, cutting the ribbon:  Dominic Dougall, ELFT Newham Adult Directorate Clinical Director  Newham Operational Lead Diane Ball, Ed Lander, Newham Crisis Service Pathway Manager.