22 April 2020

A Telephone Befriending service has been launched by the Trust to support service users who might feel isolated during the COVID-19 emergency. Trained service users, carers and volunteers will offer a friendly voice at the end of the phone to help increase wellbeing and reduce feelings of isolation and loneliness. The service will be tailored for individual preferences.

People will be asked if they are interested, how often they would like to be called, preferred gender of the caller and interests to help match them with the best-suited befriender.

This isn’t a counselling service, it is a befriending scheme to help provide something we all thrive on – pleasant company and a good chat.

The befriending service telephones are manned by service users and carers who have been trained and DBS checked.

The service is available from 9am-9pm daily and each service user can have their own dedicated Befriender for 6 months.

Please view the poster. If you would who like to refer service users to the service, please download and fill in the referral form then send it to befriending email elft.befriendingservice@nhs.net.

Please note: this is not a Crisis service.



Photo by Thom Holmes