12 September 2018

The commitment of the Trust to continuous improvement has been highlighted in a national report highlighting the value of Quality Improvement (QI) to the NHS.

ELFT has been included in Quality improvement in hospital trusts - sharing learning from trusts on a journey of QI published by health watchdog the Care Quality Commission (CQC).

The report uses the words of NHS staff and case studies to promote the importance of QI and to share learning.

It includes four cases studies from ELFT:

  • Our quality management system of utilising assurance alongside improvement
  • Our approach of building improvement skills at all levels of the organisation
  • Involving people in a meaningful way to improve equality and quality of care
  • System thinking in QI


QI is our approach to focusing on what really matters; involving everyone in helping us improve our services and improve people’s health; utilising the expertise of both our service users and staff and adapting in real-time through use of qualitative and quantitative data.

Professor Ted Baker, Chief Inspector of Hospitals, said: “When QI is used well, it gives us confidence about the long-term sustainability of the quality of care.

“More informally, when we visit trusts that have an established QI culture, they feel different. Staff are engaged, they are focused on the quality of patient care, and they are confident in their ability to improve.”

Visit the ELFT QI microsite for more information about the Trust’s QI work.