20 July 2017
The Trust’s mental health services have been named ‘among the best in the country’

Mental health services provided by East London NHS Foundation Trust (ELFT) have been praised as among the best in the country by England’s care watchdog. The Trust works across East London, Bedfordshire and Luton and was praised by the Care Quality Commission (CQC) after a nationwide review of all specialist mental health services.

Inspectors said they found levels of care varied across the country and urged commissioners and other mental health providers to ‘learn from the services that are getting it right’. The CQC said: “The best mental health services in England provide care in hospitals and round-the-clock care in the community that is world-class. The characteristics of outstanding providers – like ELFT – are those that display clear leadership, that ensure staff have the systems in place to do their jobs properly and that shape the care around the people who receive it.”

The CQC also singled out the Trust for its outstanding leadership and praised its healthy working culture, positive opportunities for staff development and that staff feel valued, able to contribute and enjoy working for the Trust. ELFT Chief Executive Dr Navina Evans said the Trust’s achievements were only possible because of its ‘amazing’ staff.

“This report reflects the huge strides we have made together as a Trust, we have reached this point by continuously looking at ways to improve the quality of care, putting patients at the heart of everything we do and asking clinicians to lead the organisation. Our challenge now is to build on those foundations and continue to innovate, listen, lead and change.”

ELFT is rated as ‘outstanding’ by the CQC and is the HSJ (Health Service Journal) Provider Trust of the Year.

For further information about CQC’s report on the state of care in mental health services visit: www.cqc.org.uk/StateofMH.