KeolisAmey Docklands has won a UK Rail Industry Award in partnership with the Trust for the Back on Track project in the Corporate Social Responsibility category.
UK Rail Industry Award recognise outstanding achievements and initiatives which can be rolled out across the railway to improve the industry’s longer term success and sustainability. More than 130 individual organisations entered this year’s awards with over 1,000 rail industry professionals in attendance.
The joint initiative between KeolisAmey Docklands, the operator of the Docklands Light Railway, and the Trust, aims to help people with mental health, social or psychological difficulties get more out of life and feel part of their local communities.
Project Lead, Head of People Participation, Paul Binfield said
“I am thrilled that we have won this award. We know that many people find themselves limited when it comes to travel by feelings of anxiety, shyness, lack of confidence, confusion and can just feel overwhelmed and so avoid going beyond familiar areas. This project aims to address these issues and get people out and about in East London, enjoying the facilities and experiences around them. We have also started some great conversations amongst DLR staff around their own mental health and well being."
The intitiative has involved training of DLR staff to provide optimum support and guidance to people venturing onto the DLR. KAD Ambassadors can organise group trips and excursions to help people to get used to travelling with the support of others around them.
Service users in Tower Hamlets can speak to their local health and social care coordinate about joining the project as part of their rehabilitation and recovery.