We warmly welcome current staff, staff who are about to leave, ex-staff, and students to join the ELFT Bank. It is a good way to keep knowledge and experience in the organisation and means that service users are supported by people who are familiar with the work, the Trust, and our sites. Below are some frequently asked questions. 

Q1 Who can join the Trust Bank?

Anyone can. Our bank pool offers the opportunity for both substantive and non-substantive staff in clinical and non-clinical areas.

Q2 How can I self-book on the Bank?

Everything you need to know about self-booking can be found here

Q3 Can I register on the bank if I am already a substantive member of staff (so already working for the Trust)? 

Yes, you can, following a recommendation from your line manager, you will also need to complete the WTD form. 

Please click on the link below to access the recommendation and WTD form:

Once the forms have been completed please, email elft.join-bank@nhs.net  and copy in your line manager.

The Temporary Staffing team will then complete a change form to create a bank assignment for you.

Q4 Can I leave my substantive post and stay on the Bank.

Yes, we are happy for you to continue on the bank if you leave. After all, you already know the organisation. Please ensure you contact the Temporary Staffing team prior to your last day of work and submit the leaver form as this process needs completion before your last day of work. 

Once the Temporary Staffing team have received you leaver form they will then send copies of forms which need to be completed by yourself and your line manager via Docusign.

Please complete the following forms. We will then invite you to come in for checks.

Once the forms have been completed please email elft.join-bank@nhs.net  and copy in your line manager.

Q5 Can an ex-employee re-join the Bank?

Yes an ex-employee can re-join the bank within 3 months of leaving. Please email join bank on elft.join-bank@nhs.net. Please complete the following forms. We will then invite you to come in for checks.

Once the Temporary Staffing team have received your email they will then send copies of forms which need to be completed by yourself and your previous line manager via Docusign.

Q6 Can my bank band be upgraded or downgraded? 

Yes. Please complete the following forms.

Once the forms have been completed please email elft.join-bank@nhs.net  and copy in your line manager. You will need to confirm if you would like to keep both bands or just the new band.

Q7 Can I join the Bank whilst I am a Nursing Student?

Yes, we would love you to join the Bank. Please elft.join-bank@nhs.net

Q8 Can a newly qualified nurse on preceptorship undertake bank shifts? 

Yes. However, preceptees are only allowed to work bank on their own ward until they complete their preceptorship.

It is an initiative to encourage continuity and ensure the safety of the ward and also allowing our newly qualified staff to benefit from bank work as they develop their clinical skills.

Q9 How can I secure an employee reference as Bank Worker?

Simply email your employee reference request to elft.references@nhs.net

Q10 How many hours can I work a week as a bank staff?

Every bank staff member can work up to 60 hours a week in accordance with the Working Time Regulations (below).

Q11 How can I do my mandatory training as a Bank worker? 

Most training is done online. Please visit My Learning Zone on your desktop for training topics.

For refresher PMVA training (1 or 2 days sessions) please send an email to elft.join-bank@nhs.net and for 5 days PMVA email elft.trainingdevelopment@nhs.net.

Q12 How can I check my payslip?

Go to MyLearningZone on your computer desktop. Your ESR dashboard will be displayed and your payslip will be located on the right-hand top corner of the screen. 

Q13 How can I resolve a pay query?

Firstly, check your Employee Online and make sure your shift was finalised. Then check your payslip. If you feel it is not correct, email: elft.bank-pay@nhs.net so that we can look into your query.

If you need help understanding your payslip, please follow this link: Bank Paylip Explained

Q14 How can I get my P60?

Go to MyLearningZone on your computer desktop. Your ESR dashboard will be displayed and your P60 will be located on the right-hand top corner of the screen.

Q15 How can I change my address and telephone number on the system?

Go to MyLearningZone on your computer desktop. Your ESR dashboard will be displayed and you can amend your personal details n the bottom right-hand corner of the screen.

Q16 How can I opt-out from contributing to a Pension?

You will need to complete the below Pension Opt-Out form and return it to:

If you do not use ESR send this form to NHS Pensions, PO Box 2269, Bolton, BL6 9JS

Q17 Do I receive annual leave when I work on bank?

Your holiday entitlement will depend on the number of hours that you actually work and will be pro-rated on the basis of a full-time entitlement of [28] days' holiday during each full holiday year (including public holidays in England and Wales).  The Trust's holiday year runs between April and March.

Your annual leave entitlement referred to above will be calculated at 12.07% of your pay and will be paid to you on a rolled-up basis, i.e. so that no further payment will be due to you in respect of any period otherwise deemed to be taken as annual leave. The [28] days stated above is also a maximum amount inclusive of bank holidays and calculated on a whole-time equivalent basis. It appears on your payslip as WTD.

If you are booked to carry out regular bank work, you must ensure that you take breaks between assignments to ensure you take compulsory rest breaks (holiday).

Please note that due to the fact that the Trust pays rolled-up holiday pay, you will not receive pay during your holiday as this is paid upfront every time you carry out an assignment. 

Q18 What day of the week is the deadline to submit my timesheet or finalise my shifts on the healthroster?
Sunday midnight.

Q19 How can I unlock shifts on Health Roster?
You can do this by emailing your shift details to elft.bank-pay@nhs.net

Q20 How can I access Employee online?

All the Bank staff can see their own shifts via Employee online using Mobile devices or home computers.

Q21 How can I get Employee Online login access or re-set password?

Just email your request to elft.healthrostersupport@nhs.net 

Q22 What are the Bank payment rates?

You can view these here.

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