How we help

If you use the self-referral form or are referred by your GP or a Healthcare Professional then one of our friendly Admin Team will send you a text message (if permission is given) to advise you that they will be calling you from a withheld number. Once contact is made they will take your details and book you in for an assessment with a therapist within 7 days.

If you contact us on 01234 880400 to self-refer, one of our friendly Admin Team will take your details and book you in for an assessment with a therapist within 7 days.

When an assessment date is agreed upon and booked, you will be sent an appointment confirmation letter and a welcome pack. These documents can be emailed to you for speed or sent by post if you prefer. To view, each document in the Welcome pack see below and upload a copy:

• Questionnaire (PHQ9 / GAD7)
• Your Record and You
• People Participation information leaflet
• What to do in a Crisis

What happens next?

As you approach the date of your assessment, you will receive a text reminder (if permission has been given). If you have provided an email address and given permission, you will receive a web based version of the questionnaire that was sent with your appointment confirmation letter. This asks you to reflect on how you have been feeling over the previous two weeks and forms part of the assessment. You will simply need to place a tick in the appropriate boxes and submit the questionnaire. Your answers will be automatically updated to your file ready for your assessment with the therapist.

Assessment

The therapist will call you, at the date and time that you agreed, to complete the assessment. The assessment can take up to 45 minutes and you should be somewhere quiet and private to take the call and not be driving.

If you are unable to attend your appointment please contact us as soon as possible so that we can offer your appointment to another patient. If you do not attend (DNA) two appointments or you cancel three appointments this will result in your case being closed and you will be discharged from the service.

At the end of the assessment the therapist will agree a date and time with you for them to call you with an outcome and to discuss the immediate options available to you.

Bedfordshire Wellbeing Service offers evidence-based psychological therapy to help support and treat common mental health problems such as depression and anxiety. We offer a number of different approaches and formats all delivered by trained staff.

We offer skills-based teaching sessions where people can learn about how their thoughts and behaviours can impact and affect their emotions and moods. You will learn skills and techniques to change these types of thinking processes, which can have a positive impact on our mood.

All of the treatments that we offer are informed by NICE guidelines and evidence-based treatment protocols. As a result, the services we offer are all short term therapy sessions. Please do not hesitate to contact us for more information.

At present due to Covid-19 all individual and group sessions are continuing via telephone or through webcam/online video sessions.

Bedfordshire Wellbeing Service can help support people with a number of conditions, including the ones listed below:

• Depression and Low Self Esteem
• Generalised Anxiety Disorder (GAD)
• Post Traumatic Stress Disorder (PTSD)
• Obsessive Compulsive Disorder (OCD)
• Health Anxiety
• Social Anxiety
• Panic
• Agoraphobia
• Phobia
• Living with long term health conditions

See below some of the booklets that a therapist may use to help you on your road to feeling better. To download the booklet simply click on the image

Click here to go to the Self Help Leaflets digital bookcaseAdditionally there are a number of Self Help Leaflets created by the Bedford Clinical Commissioning Group, a digital bookshelf to help manage and improve your health and wellbeing. All Guides are available to watch as a video, download to read or as an audio.

Behavioural Activation

CBT for Insomnia

Cognitive Restructuring

Dealing with worry

Exposure and Habituation for Specific Phobias

Exposure and Habituation

Exposure and Response Prevention

Get active Feel good

Problem solving

Relapse Prevention

Self-help booklet for postnatal depression

Additionally there are a number of Self Help Leaflets created by the Bedford Clinical Commissioning Group, a digital bookshelf to help manage and improve your health and wellbeing. All Guides are available to watch as a video, download to read or as an audio.

Click here to go to the Self Help Leaflets digital bookcase

Additionally there are a range of apps available at the NHS Apps Library, a directory to assist you in finding digital tools to help manage and improve your health. All Apps are assessed against a range of NHS standards and are available for both Apple and Android devices.

NHS Apps Library