Mental Health Emergency

If you are already known to the Trust's mental health services, and feel you are becoming unwell, contact the named person who is responsible for your care or call the service responsible for your care. Their contact details will be at the top of letters sent to you or on the service leaflet. You can look up our services here but not all have their own emergency or out of hour numbers.


Mental Health Emergency / Out of Hours

If you feel your mental health is deteriorating or if you are in distress and you need to contact a health professional out of office hours, you can call one of the numbers below for the borough you live in:

  • For Bedfordshire - call 01234 315691
  • For Luton - call 01582 538631
  • For Newham - call 020 7540 6782
  • For Tower Hamlets - call 020 3594 3179


Medical or Physical Health Emergency: Call 999

It is usually obvious if a person is seriously ill and needs immediate emergency care from the ambulance service or the local accident and emergency department.

Some examples would be a person who: has stopped breathing, has difficulty in breathing to the point that they cannot complete a sentence, is unconscious or fitting continuously, has chest pain, is bleeding heavily, has suspected multiple broken bones, has stab wounds, has a suspected stroke (usually affecting one side of the face, one arm and speech), has fallen from a height.

The London Ambulance Service provides a 24-hour accident and emergency service.

When you call 999 a telephone operator will ask you which emergency service you need: police, fire or ambulance.

In a medical emergency you should ask for an ambulance. You will be put through to an emergency medical dispatcher in the emergency operations centre. They will ask you:

  • the exact location of the incident
  • whether the patient is conscious, breathing, has serious bleeding or chest pain, and the type of injury or illness
  • Ambulance staff either provide care at the scene of an incident and/or transport the patient to the most

  • suitable service.

Urgent Medical Help or Advice: Call 111

You can call 111 when you need medical help fast but it's not a 999 emergency. Call 111 when:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call

For less urgent health needs, contact your GP or local pharmacist

Bedfordshire and Luton - local A&E

The service is 24 hours/7 days a week. ELFT Call Centre staff answer calls from 9am-5pm. Out of hours staff answer calls from 5pm-9am.


Hackney - local A&E

Homerton Hospital Accident and Emergency Services (A&E)

  • Open 24 hours a day
  • Next to the main entrance of the Homerton University Hospital, Homerton Row, London, E9 6SP

Primary Urgent Care Centre (PUCC) or Hackney Walk-in Centre

  • Open Mon to Fri 7am – midnight; Sat, Sun and Bank holidays 9am - midnight.
    Part of Homerton Hospital A&E (see above) Tel: 020 8510 5342

Newham - local A&E

Accident and Emergency (A&E) at Newham University Hospital:

  • Open 24 hours a day
  • Newham University Hospital, Glen Road, Plaistow, London E13 8SL Map Newham University Hospital

Urgent Care Centre

  • Open Mon - Fri 8am - 11pm, Sat, Sun and Bank holidays 9am - 11pm
  • Next to Newham General Hospital, see above
  • Tel: 020 7363 9200

Tower Hamlets - A&E

The Royal London Hospital Accident and Emergency service (A&E)

  • 24 hour service including a dedicated children's A&E department
  • Located on the ground floor of North Tower, access from Whitechapel Road along East Mount Street
  • The Royal London Hospital, Whitechapel Road, Whitechapel, London E1 1BB. '>Map The Royal London A&E
  • Tel A&E reception: 020 3594 0004
  • Tel Children's A&E reception: 020 3594 0005

Urgent Care Centre / Walk-in Centre

  • Open seven days a week, 12noon -10pm
  • Part of the Royal London Accident and Emergency Department, see above
  • The Tower Hamlets Doctors on Call (THEDOC) or GP hotline GP services also based in the A&E Department◦Emergency admissions and advice tel: 020 3594 0440
  • Out of hours GP service tel: 020 7377 7151

Minor Injuries Unit (MIU)

  • Open Mon to Fri 8am-4pm. Closed at weekends and on bank holidays
    St Bartholomew's Hospital, West Smithfield, London EC1A 7BE
  • Tel Reception: 020 3465 6843 or 020 3465 5869


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