Mental Health Crisis

If you are already known to the Trust's mental health services, and feel you are becoming unwell, contact the named person who is responsible for your care or call the service responsible for your care. Their contact details will be at the top of letters sent to you, in your care plan or on the service leaflet. You can look up our services here but not all have their own emergency or out of hour numbers.

We ask that you do not attend any of our sites or turn up without first calling our crisis lines due to the risk of spreading the coronavirus.

The word “crisis” can be used to describe many different situations. In mental health, the term “crisis” usually suggests that someone may need urgent help to support them with mental health problems.

Mental Health Crisis/Out of Hours

If you feel your mental health is deteriorating or if you are in distress and you need to contact a health professional out of office hours, you can call one of the numbers below for the borough you live in:

  • For Bedfordshire - call 01234 315691
  • For Luton - call 01582 538631

We ask that you do not attend any of our sites or turn up without first calling the crisis number for your area (above) to prevent the spread of Coronavirus​

Young People in East London

In addition to the existing Monday to Friday 9-5 Child and Adolescent Mental Health Service (CAMHS), we also have CAMHS nurses based out of hours in the Accident & Emergency Departments at Homerton University, Newham University and the Royal London Hospitals.

Mental Health Emergency: Call 999

A mental health emergency is when there is a risk to self or to others. Eg. A risk of suicide or serious self harm. In this instance, you should call 999 for urgent assistance.

Medical or Physical Health Emergency: Call 999

It is usually obvious if a person is seriously ill and needs immediate emergency care from the ambulance service or the local accident and emergency department.

Some examples would be a person who: has stopped breathing, has difficulty in breathing to the point that they cannot complete a sentence, is unconscious or fitting continuously, has chest pain, is bleeding heavily, has suspected multiple broken bones, has stab wounds, has a suspected stroke (usually affecting one side of the face, one arm and speech), has fallen from a height.

The London Ambulance Service provides a 24-hour accident and emergency service.

When you call 999 a telephone operator will ask you which emergency service you need: police, fire or ambulance.

In a medical emergency you should ask for an ambulance. You will be put through to an emergency medical dispatcher in the emergency operations centre. They will ask you:

  • the exact location of the incident
  • whether the patient is conscious, breathing, has serious bleeding or chest pain, and the type of injury or illness
  • Ambulance staff either provide care at the scene of an incident and/or transport the patient to the most suitable service.

Urgent Medical Help or Advice: Call 111

You can get advice by using the 111 online service  Only call 111 if you have no access to the internet or when you cannot get the advice you need. Contact 111 when:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you are experiencing a mental health crisis and don't know who to call

For less urgent health needs, contact your GP or local pharmacist

Bedfordshire and Luton - local A&E

Luton and Dunstable University Hospital
Lewsey Road

Bedford Hospital NHS Trust
Kempston Road
MK42 9DJ


East London - local A&E

Homerton University Hospital
Homerton Row
E9 6SP

Primary Urgent Care Centre (PUCC) or Hackney Walk-in Centre

Open Mon to Fri 7am – midnight; Sat, Sun and Bank holidays 9am - midnight.
Part of Homerton Hospital A&E (see above) Tel: 020 8510 5342


Newham University Hospital
Glen Road
E13 8SL

Urgent Care Centre

Open Mon - Fri 8am - 11pm, Sat, Sun and Bank holidays 9am - 11pm
Next to Newham General Hospital, see above
Tel: 020 7363 9200


The Royal London Hospital Accident and Emergency service (A&E)
Whitechapel Road
London E1 1BB

  • 24 hour service including a dedicated children's A&E department
  • Located on the ground floor of North Tower, access from Whitechapel Road along East Mount Street
  • Tel A&E reception: 020 3594 0004
  • Tel Children's A&E reception: 020 3594 0005

Urgent Care Centre / Walk-in Centre

  • Open seven days a week, 12noon -10pm
  • Part of the Royal London Accident and Emergency Department, see above
  • The Tower Hamlets Doctors on Call (THEDOC) or GP hotline GP services also based in the A&E Department◦Emergency admissions and advice tel: 020 3594 0440
  • Out of hours GP service tel: 020 7377 7151

Minor Injuries Unit (MIU)

  • Open Mon to Fri 8am-4pm. Closed at weekends and on bank holidays
    St Bartholomew's Hospital, West Smithfield, London EC1A 7BE
  • Tel Reception: 020 3465 6843 or 020 3465 5869


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