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People Participation

People Participation

People Participation is about helping our service users and their carers to have a say in how we run the Trust. But more than that, it is also about working together so that we can offer a better service for all.


People Participation provides an opportunity for service users and carers to become involved in many aspects of the Trust’s work.

Your expertise through living/lived experience is invaluable in helping the Trust continuously improve how it provides care.
Service users work as equals alongside NHS professionals in changing care for the better.
People Participation and Quality Improvement (QI) are prioritised by the Trust as the foundations for positive change across all services.

You will work with other service users and carers to make sure we hear your views and ideas and that you can hold us to account. You can help us choose and train the staff you want to see working in our services.

Service users who are currently using East London NHS Foundation Trust (ELFT) services and also carers who are caring for someone using an ELFT service.

All involvement will be supported by your local People Participation Lead (PPL) who will ensure you are informed of all appropriate opportunities and will support you to access them.

Your voice can help improve the NHS but involvement in People Participation is also about helping the individual to improve their day-to-day wellbeing or supporting their recovery journey.
Involvement in People Participation can help build confidence, boost self-esteem, improve social skills and provide opportunities to learn and grow.

People Participation opportunities are available to service users supported by all ELFT services across City & Hackney, Newham, Tower Hamlets, Bedford borough, central Bedfordshire and Luton.

Service users are encouraged to support the Trust by taking part in everything from interview panels, service improvement programmes, supporting other service users and participating in training to getting involved with Quality Improvement (QI).

Involvement in People Participation is completely flexible structured around the needs of the individual. You can choose how much time is right for you.

You are entitled to payment and expenses for your participation through the Rewards and Recognition Scheme. Details can be downloaded at the bottom of this page.

If you are receiving benefits, the Trust recommends that you discuss this with your People Participation Lead, so that if necessary the terms of your involvement can be modified to prevent any unnecessary anxiety or loss of benefits.

Please contact us by emailing and we will connect you with a People Participation Lead.
When getting in contact, do please let us know which service is supporting you, or your loved one.

Rewards and recognition policy