Please note: This website is best viewed in a modern browser like Chrome, Edge or Firefox. We no longer support Internet Explorer 11.

Intranet Secret Shopper Exercise

Intranet Secret Shopper Exercise

Edit your profiles and create bookmarks. Is it easy to do? Is it useful to you?
By using the search bar, or finding the page through the navigation pages? 
Finding your way around the new Intranet
  1. Think of the 5 resources or pages that you used the most on the old Intranet.
  2. Put the page title under 'Resource 1', 'Resource 2' etc. 
  3. One by one, try to find the resources on the new Intranet by using the search bar as well as navigating through the pages, and answer the following questions.
Please provide the URL link once you have managed to find your resource on the new Intranet. 
Starting from the Intranet homepage, how many clicks did it take for you to reach your resource?
Please list any keywords you used to search for your resource in the searchbar.
How easy was it to find the resource?
How well presented is the information?
Did it take you more/less time than you expected to find the resource?
How easy is it to understand the information?
Resource 2
Same process as above.
Please provide the URL link once you have managed to find your resource on the new Intranet. 
Starting from the Intranet homepage, how many clicks did it take for you to reach your resource?
Please list any keywords you used to search for your resource in the searchbar.
How easy was it to find the resource?
How well presented is the information?
Did it take you more/less time than you expected to find the resource?
How easy is it to understand the information?

Resource 3

Same process as above.
Please provide the URL link once you have managed to find your resource on the new Intranet. 
Starting from the Intranet homepage, how many clicks did it take for you to reach your resource?
Please list any keywords you used to search for your resource in the searchbar.
How easy was it to find the resource?
How well presented is the information?
Did it take you more/less time than you expected to find the resource?
How easy is it to understand the information?

Resource 4

Same process as above.
Please provide the URL link once you have managed to find your resource on the new Intranet. 
Starting from the Intranet homepage, how many clicks did it take for you to reach your resource?
Please list any keywords you used to search for your resource in the searchbar.
How easy was it to find the resource?
How well presented is the information?
Did it take you more/less time than you expected to find the resource?
How easy is it to understand the information?

Resource 5

Same process as above.
Please provide the URL link once you have managed to find your resource on the new Intranet. 
Starting from the Intranet homepage, how many clicks did it take for you to reach your resource?
Please list any keywords you used to search for your resource in the searchbar.
How easy was it to find the resource?
How well presented is the information?
Did it take you more/less time than you expected to find the resource?
How easy is it to understand the information?

Overall Experience

How well does our new Intranet meet your needs?
How visually appealing is the new Intranet?
How likely are you to recommend the new intranet to your colleagues?