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East London NHS Foundation Trust (ELFT) provides a wide range of mental health, community health, and primary care services to around 1.8 million young people and adults across the City of London, Hackney, Newham, Tower Hamlets, Bedfordshire, and Luton.
ELFT’s mission is to improve the quality of life for all we serve. Quality Improvement, as an approach to change, is one of ELFTs five “Organisational Treasures” supporting this mission, along with People Participation, Diversity and Inclusion, Kind and Caring Staff, and Clinical Leadership.
At ELFT we aspire to provide care of the highest quality, in collaboration with those who use our services. As an organisation we aim to embrace continuous improvement and learning. To achieve this, we have to think differently, be innovative, and give everyone, at every level in the organisation the skills they need to lead and be involved in improvement.
To build this culture, we need to focus on what matters most to our service users and staff. Improving access to evidence-based care and applying improvement methods can and have made our services more effective, giving more power to our staff and improving patient experience.
The animation below illustrates how we are working to embed a culture of continuous improvement and learning across the organisation.
Video here:
We are partnered with the Institute for Healthcare Improvement (IHI), the world leader in healthcare improvement, to support our organisation’s improvement journey. This partnership provides not only strategic guidance but also helps equip our staff with the skills needed for successful improvement.
This interactive infographic shows our progress so far. Click on the links to find out more.
Want to know more QI?
Below you can find out more about the specifics of ELFT QI and how we use the Model for Improvement and Sequence of Improvement to Guide our Work. There is also a range of trainings we offer to ELFT staff and service users, as well as readily accessible tools and resources that you can use in your own quality improvement work.
