Now that you've identified the quality issue you want to focus on, how do you begin to gain a deeper understanding of the problem?
Firstly, consider various methods for gathering information:
- Capture and comprehend the 'baseline' data that is available
- Conduct interviews and surveys with staff and service users/carers
- Involve all stakeholders in the process.
- Practice active listening.
- Utilise and display existing data and information in a simple way
The tools listed below are common improvement tools that will assist you in exploring the root cause of the problem you aim to address, providing valuable insights to facilitate change and improvement