NHS Foundation



Freephone 0800 073 0006

City & Hackney Mental Health Crisis Line

Who we are

ELFT and Mind have joined forces to launch a trio of services available 24 hours a day. The new services will offer immediate support to people in crisis or in distress, but also follow up with a range of interventions to help individuals to develop ways to cope with difficulties in their life and find ways that help to avoid a crisis. They are available at weekends, bank holidays and outside office hours.


24 Hour Crisis Helpline

The helpline is for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed. 


Walk-in Crisis Café

As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worry. The Café is at Raybould Centre, next to the Homerton University Hospital site and is open from 6.00pm-9.00pm Monday to Friday, and from midday to 4.00pm on Saturday and Sunday.

Call 07393762366 or email crisiscafe@elft.nhs.uk

Click here to view Crisis Café poster with map 

Service User Network (SUN)

The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent a future crisis. See the SUN Poster here (Please note new email address: elft.sun@nhs.net)

The Network can also support family, friends and people who support someone with mental health issues. To find out more,  contact the SUN on 07508 842 688 or email: elft.sun@nhs.net  


Clinical speciality:

Adult Mental Health Service