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City and Hackney Crisis Pathway Services

The Trust and Mind provide three services available 24 hour a day to support local residents in The City of London and Hackney available at weekends, bank holidays and outside office hours.  

The Crisis Pathway Service offers immediate support to people in crisis or in distress, but also follow up with a range of interventions to help individuals to develop ways to cope with difficulties in their life and find ways that help to avoid a crisis.

24 Hour Freephone number:  0800 073 0006
This is for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed.

Walk-in Crisis Café
As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worry.

The Café is at:
The Raybould Centre
City and Hackney Centre for Mental Health,
Homerton Row
E9 6SR 

It is open from 6pm-9pm Monday to Friday, and from noon-4pm on Saturday and Sundays. 

Call 07393 762 366.

Service User Network (SUN)
The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent future crisis. The Network can also support family, friends and people who support someone with mental health issues. 

To find out more, contact the SUN on 07508 842 688.


City and Hackney Centre for Mental Health
Homerton Row
E9 6SR
United Kingdom

Opening hours
24 hours a day, 365 days of the year
Telephone number
24 Hour Freephone number: 0800 073 0006
Crisis cafe: 07393 762 366
Service user network: 07508 842 688

The Mental Health Crisis Line is open 24 hour, 7 days a week. Freephone 0800  073 0006

Crisis Cafe: Call 07393 762 366 or email:

Service User Network: 07508 842 688 or email: 

The cafe is a walk-in service. Although you can call us or email us if you prefer.

All mental health and psychological conditions

The service provides a safe confidential space for people who are in crisis or distressed to get support, information and practical solutions. It is open to everyone.