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City and Hackney Rehabilitation and Recovery Service

The Rehabilitation and Recovery Service supports adults (aged 18 and over) living in Hackney who have severe and enduring mental health conditions, primarily complex, treatment-resistant psychosis. These individuals may have difficulties with daily living, social inclusion, and independence due to persistent symptoms, often alongside other physical health or substance use issues. 

Most service users have a history of significant mental health input and may be residing in supported accommodation. The service is best suited to people who would benefit from assertive, intensive, longer-term support to achieve greater independence and quality of life.

Address

23, Primrose Square
London
E9 7TS
United Kingdom

Opening hours
The service operates Monday to Friday, from 9:00am to 5:00pm.
Weekend and bank holiday support is provided by local Crisis Services.

A duty system is in place during opening hours to ensure a professional is available if the named care coordinator is not.
Telephone number
0208 5251115
What the Service Does

The Rehabilitation and Recovery team provides personalised, community-based care that combines clinical, social, and practical interventions to promote recovery, stability, and independence. This includes:

  • Medication management, including specialist input on complex treatments like clozapine
  • Psychological support, including trauma-informed and recovery-focused care
  • Daily living and vocational support, helping with skills like cooking, budgeting, and accessing education or work
  • Physical health monitoring, including support for GP visits and access to health checks
  • Support with accommodation, including placement reviews, transitions, and liaison with accommodation providers
  • Involvement of families and carers, with opportunities for joint planning and support

The team works closely with GP's, supported housing, and other mental health services to provide joined-up care.

 

The service is currently not accepting new referrals due to planned restructure. Usually, referrals are from City and Hackney secondary mental health services for individuals with complex, long-term needs who may benefit from specialist rehabilitation.