Please note: This website is best viewed in a modern browser like Chrome, Edge or Firefox. We no longer support Internet Explorer 11.

City & Hackney Mental Health Crisis Line

The City & Hackney Mental Health Crisis Line is available 24 hours a day every day of the year and is free to call - 0800 073 0006.

If you, or someone you know, are experiencing thoughts they cannot control, is in danger of harming themselves or someone else, is seeing or hearing things that are not there, or have any other urgent mental health crisis, please call the number. 

City & Hackney Walk-in Crisis Café
As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive, and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worries.

The Café is at:
The Raybould Centre
City and Hackney Centre for Mental Health,
Homerton Row
E9 6SR 

It is open from 6pm-9pm Monday to Friday, and from noon-4pm on Saturday and Sundays. 

Call 073937 62366.


City and Hackney Centre for Mental Health
Homerton Row
E9 6SR
United Kingdom

Opening hours
24 Hours, every day of the year.
Contact the service directly
Telephone number
0800 073 0006

24-Hour Crisis Helpline

The helpline is for people of any age who may have long-term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed. 

Freephone 0800 073 0006

If you live in Bedfordshire, Newham or Tower Hamlets, or other areas that ELFT does not serve, please see the Get Help in an Emergency page.

Service User Network (SUN)

The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent a future crisis. See the SUN Poster here (Please note new email address:

The Network can also support family, friends and people who support someone with mental health issues. To find out more,  contact the SUN on 07508 842 688 or email:  

This is a walk-in service. Although you can call us or email us if you prefer.

All mental health and psychological conditions

The service provides a safe confidential space for people who are in crisis or distressed to get support, information and practical solutions. It is open to everyone.