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City & Hackney Single Point of Access

Single Point of Access:

Administrator led to ensure all new referrals are picked up by the appropriate team in a timely manner.

Neighbourhood Team

Administrator led, to answer queries from residents (e.g. appointment queries) and triage questions to the appropriate teams and clinicians in the Neighbourhood who can provide non-urgent clinical support.

Address

Vivienne Cohen House
2 Crozier Terrace
London
E9 6AT
United Kingdom

Opening hours
09:00 - 17:00
Email address
elft.ch.spa@nhs.net
elft.CH-neighbourhoodMHteams@nhs.net
Telephone number
SPOA - 020 3222 8000
Neighbourhood Team - 020 3222 8003

Single Point of Access:

The administration team will open residents on Rio and add them to the appropriate team daily discussion list (neighbourhood). Referrals could be redirected to the Recovery Team/Complex Needs Service after discussion in the neighbourhood daily meeting and if appropriate.

Appropriate contacts:

All new referrals. This includes internal referrals from another team.
Merlin and safeguarding queries
Non-GP Referrals: email to elft.ch.spa@nhs.net (previously elt-tr.CHAMHRAS@nhs.net). New email to be active from Wednesday 20th October 2021, emails will be picked up by both until January 1st 2022.

Neighbourhood Team

Current residents who have general queries ‘Inactive’ residents who need support Internal query/liaison about a resident open to any of the Neighbourhood Mental Health Teams.

GP Referrals: to be made Via eRS

Non-GP Referrals: email to elft.ch.spa@nhs.net (previously elt-tr.CHAMHRAS@nhs.net) (New email to be active from Wednesday 20th October 2021, emails will be picked up by both until January 1st, 2022).