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City & Hackney Single Point of Access

Single Point of Access:

Administrator led to ensure all new referrals are picked up by the appropriate team in a timely manner.

Neighbourhood Team

Administrator led, to answer queries from residents (e.g. appointment queries) and triage questions to the appropriate teams and clinicians in the Neighbourhood who can provide non-urgent clinical support.


Vivienne Cohen House
2 Crozier Terrace
E9 6AT
United Kingdom

Opening hours
09:00 - 17:00
Telephone number
SPOA - 020 3222 8000
Neighbourhood Team - 020 3222 8003

Single Point of Access:

The administration team will open residents on Rio and add them to the appropriate team daily discussion list (neighbourhood). Referrals could be redirected to the Recovery Team/Complex Needs Service after discussion in the neighbourhood daily meeting and if appropriate.

Appropriate contacts:

All new referrals. This includes internal referrals from another team.
Merlin and safeguarding queries
Non-GP Referrals: email to (previously New email to be active from Wednesday 20th October 2021, emails will be picked up by both until January 1st 2022.

Neighbourhood Team

Appropriate Contacts:

Current residents who have general queries ‘Inactive’ residents who need support Internal query/liaison about a resident open to any of the Neighbourhood Mental Health Teams.

GP Referrals: to be made Via eRS

Non GP Referrals: email to (previously (New email to be active from Wednesday 20th October 2021, emails will picked up by both until January 1st 2022)