Single Point of Access - Newham
The Single Point of Access (SPA) team has been operational since December 2015.
They are the first point of contact for patients and referrers for the following CHN Services:
- Extended Primary Care Team for all localities – Community Physiotherapy and Occupational Therapy
- Rapid Response
- District Nursing Teams for all localities including bookings for the Dressing Clinics
- Care Navigation
East Ham Care Centre
Shrewsbury Road, Forest Gate
Calls are answered by an Administrator based within the team who will take basic details and pass the call to a qualified clinician who will triage the referral, assess the urgency and arrange treatment, care or provide advice.
The clinicians are knowledgeable about the range of different services and options. This helps callers to be directed to the most appropriate service to meet their needs. There is also a Duty Manager available at all times who oversees the work of the team.
Team Email: firstname.lastname@example.org
Completion of the relevant teams’ referral form.
The Team takes referrals from GPs, hospital teams, London Ambulance service, statutory and non-statutory services such as mental health services, London Borough of Newham and other professionals. People can refer themselves, or make enquiries on behalf of a family member or friend.