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Telehealth Team

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Service Overview

The Telehealth Team consists of Telehealth Care Support Workers, a Telehealth Advanced Practitioner, Telehealth Nurse and Clinical Lead who work with patients diagnosed with a long term medical condition(s) to help them to monitor, manage and control their own health.

Long term conditions include high blood pressure, diabetes, breathing problems (chronic obstructive pulmonary disease or COPD) and heart problems that need to be managed carefully to avoid periods of illness and unnecessary hospital visits and admissions.

Telehealth simply means providing health care at a distance rather than face to face. In Newham, we are leading the way in using telehealth technology to support people to help manage their condition, maintain their health and well-being and live independently.

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We support people in understanding their condition including long term conditions and reduce avoidable hospital admissions where possible. Telehealth facilitates proactive care and empowers service users to manage their condition better with knowledge and confidence.

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We have a step up/step down approach to providing Telehealth that aims to give you the support you need it when you need it.

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The Telehealth Team supports people with Diabetes, Heart Failure, Hypertension,Chronic Obstructive Pulmonary Disease,severe mental illness,learning disability,Pulomonary Rehabilitation,supporting patients with long term catheters using simple Telehealth and also helping patients with skin care with a healed pressure area.


Florence is a simple telehealth text messaging service that helps you take a more active role in your health care and gives you the freedom to get on with your life. Florence can give personalised health tips, provide valuable advice to help you stay on track and send medication reminders - so you’ll never need to miss another pill again. It’s quick to set up, and takes less than a minute. It’s easy to use and it’s right there on your own mobile phone.


News & Events

Managing Long-Term Conditions

Telehealth TEAM

For more information please contact East London NHS Foundation Trust Telehealth Team on 020 8536 2335