Job Summary

The Service & Deskside Lead is a key member of the Digital leadership team. The role is responsible for providing senior leadership, guidance, support or specialist knowledge to the key stakeholders and the Service & Deskside functions.

The role includes responsibilities such as HR management, vendor management, financial management, and consistent service improvement for the Service & Deskside service. Working in a matrix management arrangement and responsible to the Associate Director- Digital Operations, the post holder will support the Service & Deskside teams in the delivery of objectives relating to the Service & Deskside service.

The role will also be responsible for the Service & Deskside service day-to-day operational matters.

The role will involve regular communication with internal and external stakeholders or suppliers. The post holder will provide expert technical advice, strong leadership and clear direction to the organisation, Digital leadership team and stakeholders they manage.

The role will work to establish and maintain excellent relationships with other partners and stakeholders.