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Support for Armed Forces Veterans

Support for Armed Forces Veterans

East London NHS Foundation Trust has signed the Armed Forces Covenant to show our commitment as an organisation towards our Armed Forces Communities and in particular UK Armed Forces Veterans.

The Trust has since been named a Veteran Aware Trust by the Veterans Health Care Alliance (VCHA) in recognition of its commitment to improving NHS care for veterans, reservists, members of the Armed Forces and their families.

BAME, Male, Young Staff Member in Uniform Smiling with Hands in Pocket

This page will provide up-to-date information about the work the Trust is doing via its Veterans Alliance forum to provide employment opportunities, care and treatment and equality initiatives for our Veterans and their families.

For more information regarding the Trust's Veterans Alliance please contact the Veterans’ Clinical Lead

The page aims to provide information about organisations that provide a wide range of services for the Armed Forces Community and will be a resource available for all members of our communities including veterans, their families and staff providing care and treatment.

A UK Armed Forces Veteran is defined as any individual aged 16+ who has previously served at least one day in the UK Armed Forces. The Armed Forces Covenant sets out the relationship between the nation, the Government and the armed forces.
It recognises that the whole nation has a moral obligation to current and previous members of the armed forces and their families and it establishes how they should expect to be treated.

The covenant's two principles are; the armed forces community should not face disadvantage compared to other citizens and should enjoy the same standard of, and access to, healthcare as that received by any other UK citizen in the area they live. Veterans receive their healthcare from the NHS, and should receive priority treatment where it relates to a condition which results from their service in the Armed Forces, subject to clinical need.

Dr Paul Gilluley - Chief Medical Officer and Veterans Management -
Jane Kelly – Clinical Lead for Recovery / Veteran Clinical Lead -
Ryan Knight - Veterans Champion -

"It is essential that as an organisation we recognise Veterans and ensure that this is reflected within the work we do.
If you are a Veteran and are receiving services from East London Foundation Trust please ask the member of staff you see to ensure they tick the box under additional personal information.”

Dr Paul Gilluley

We would like to ask for your help in completing a short survey to determine staff awareness of Veterans and their needs. Click Here to complete the questionnaire.

Mental Health Support

Veterans’ Mental Health High Intensity Service 
A specialist service for those who have served in the regular armed forces or as a reservist in the British Military and their families. The service provides crisis and intensive support for veterans across Bedford Borough, Central Bedfordshire and Luton.
> Leaflet
> Referral form
> Information for professionals


The Veterans Mental Health and Wellbeing Service is the new name for the Veterans’ Mental Health Transition, Intervention and Liaison Service (TILS), Veterans’ Mental Health Complex Treatment Service (CTS) and Veterans’ Mental Health High Intensity Service (HIS). The new name has been developed following feedback from veterans and their families to make it easier for those leaving the military and veterans to find help.

What will happen when you contact Op COURAGE:

To make sure you get the right care and support, you will first have an assessment by someone who understands the specific needs of the Armed Forces community.

The service offers a range of treatment, which includes:

•     working with Defence Medical Services to make sure you get mental health care and support as you transition from the military to civilian life

•     recognising the early signs of mental health problems and providing care and treatment for this

•     therapeutic treatment for more advanced mental health conditions and psychological trauma

•     intensive emergency care and treatment if you’re in a crisis

•     helping you to access other NHS services if needed, such as psychological therapies (IAPT) services and eating disorder services

•    working with charities and local organisations to support you with your wider health and wellbeing needs, such as housing, relationships, finances, employment, drug and alcohol misuse and social support.

For more information, visit the NHS website at

Together All (previously BIG WHITE WALL) online mental health support

The Ripple Pond for families supporting those with a diagnosis of PTSD, for example


The Poppy Factory

  • The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.
  • Four out of five of the veterans we work with report a mental health condition. Whatever their situation, and whatever they are going through, our employability team is on hand to offer one-to-one support.
  • Our service is veteran-centred and helps people of all ages, including many over 50. The men and women we support move into a diverse range of jobs across dozens of different sectors, from logistics and construction to the charity sector and health care.

The Poppy Factory has been supporting wounded, injured and sick veterans for nearly 100 years. Clients can self-refer by filling out an online form, calling 020 8939 1837 or by emailing

Walking with the Wounded (WWTW)
WWTW supports a pathway for vulnerable veterans to re-integrate back into society and sustain their independence. At the heart of this journey is employment.

Triforces Recruitment
Tel: 0121 262 3058 or email

Armed Forces Covenant Employer Recognition Scheme

Veterans’ Gateway
Veterans’ Gateway is made up of a consortium of Armed Forces charities, including The Royal British Legion, SSAFA – the Armed Forces charity, Poppyscotland, Combat Stress and Connect Assist. Our connection with additional key referral organisations - both within and outside the Armed Forces sector - means we can get you to the right organisation who can help.

Forces Connect mobile app
The Forces Connect app is designed to link users in four easy clicks to organisations offering help, support and services across a wide range of needs. The app is free and aimed at all of the Armed Forces community – serving personnel, reservists, veterans and their families – as well as a useful resource for frontline public services staff.

Holistic Support

The Royal British Legion
Contact centre 7 days per week 8am-8pm. Tel: 0808 802 8080.
Support available for: Care and independent living, physical and mental wellbeing, financial and employment support, local community connections and housing support.

Soldiers, Sailors and Airmen and Families Association
Tel: 0800 731 4880

Royal Air Force Association
Tel: 0800 018 2361


Veterans Aid
Tel: Freephone 0800 012 6867 or landline 0207 828 2468


Turn2 Us

Employment Support for female veterans and spouses, partners, and ex-partners

RFEA Military Womens Programme
This programme provides a high touch for individuals who have been out of the labour market for some time and who have a lack of self-esteem and self-belief.  It is an empowering service that enables women back to a successful career path

RFEA Families Programme
RFEA’s Families Employment Programme supports civilian spouses and partners of serving and ex-Forces personnel on their journey into employment.
Their dedicated Advisors are spouses; they understand. They provide one to one advice and guidance, employability and employment support including bespoke career and training diagnostics, CV and application assistance, interview techniques, coaching and mentoring, links to local business and RFEA’s extensive database of nationwide employers.

Recruitment for Spouses

The Liquid Workforce
The Liquid Workforce provides an opportunity for all military spouses to work in an agile and flexible way that fits seamlessly into military life and provides the massively positive benefits of getting back into employment and earning money. 

Recruitment for Spouses_Coaching Programme
Military and veteran spouses and partners have access to six FREE  1-to-1 coaching sessions which helps them to focus on a specific set of goals within a specified time.  It is designed to help individuals discover what truly motivates them and to identify their barriers to support them in goal setting for their future.

Recruitment for Spouses_Mentoring Programme
RFS also have a FREE mentoring programme which is focussed on the personal and professional development of military and veteran spouses and partners over a longer timeframe than the coaching programme.

Other free RFSservices include:

  • Self-study- (Digital Marketing Masterclass and Virtual Assistant Online Course)
  • Facebook (a closed group that enables women to connect with one another and share their experiences
  • Online events
ELFT's covenant and pledges