NHS Foundation



Freephone 0800 0730003

Opening hours


Tower Hamlets Mental Health Crisis Line

Who we are

A mental health crisis line has been launched by the Trust to support people living and working in Tower Hamlets.

The mental health crisis line is available 24 hours a day and callers will be given support and advice from mental health professionals. It has been designed as a ‘first port of call’ for anyone experiencing a mental health crisis and to remove the need for those people to seek help via hospital A&E services.

The 24 hour Mental Health Crisis Line is:

Free Phone 0800 073 0003. (The old local rate telephone number is still available for use, and will remain so until early 2021)          

Who can call?

  • People experiencing a mental health related crisis including those known and those unknown to mental health services
  • Carers or friends and relatives of people experiencing the crisis
  • NHS 111
  • Healthcare professionals
  • Mental health and social care services
  • Other statutory bodies

 Who answers the calls?
Qualified mental health professionals take calls 24/7. 

“This is a service to help people in Tower Hamlets when they are experiencing a real mental health situation and they cannot reach other healthcare professionals who would normally provide the support they need,” said Edwin Ndlovu, ELFT Borough Director for Tower Hamlets.

Edwin Ndlovu, ELFT Borough Director for Tower Hamlets


Clinical speciality:

Adult Mental Health Service
Mental Health Older Adults