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Care Navigators - Newham

Care navigators have been commissioned to work with people with multiple and sometimes complex needs including patients at high and very high risk of admission to hospital and who are on an integrated care pathway. (That is, involving a range of services to look after various aspects of their care.)

Care Navigators work to facilitate integrated working across the extended primary care teams, GPs and other stakeholders.

They work closely with GPs, local authority, the extended primary care team and other relevant health and social care professionals to ensure care delivery is of a high quality.


East Ham Care Centre
Shrewsbury Road
E7 8QP
United Kingdom

Opening hours
Telephone number
020 8709 5555

Care Navigators work to facilitate integrated working across the Extended Primary Care Teams, GP’s and other stakeholders.

They work closely with GPs, the Extended Primary Care Team and other relevant Health and Social Care Professionals to ensure care delivery is of a high quality and meets required standards and support a defined group of patients that will benefit from a case management approach to empower and promote independence.

They aim to work collaboratively with colleagues in Primary Care to actively seek out patients who will benefit from care navigation and coordination to avoid unplanned hospital admissions, reduce the length of hospital stays and support and promote independence at home.

Being the central point of contact for patients who have been identified as someone that will benefit from the service including moderate to high and very high risk and their relatives/carers and the interface between primary and secondary care providers as well as social care and voluntary organisations.

Identifying and reporting any new problems, changes or concerns in the patient’s or carer’s circumstances to the GP, operational Managers, health care professionals, clinical leads and local authority with a view to facilitating care.

Providing sign posting and link patients, and their carers to other services that would benefit and enhance the patient’s quality of life

Supporting GP’s by being the core member of the wider multi-disciplinary group meetings to establish effective working relationships with patients, their families and carer’s. This will include promoting individual rights and recognising and respecting their contributions to care planning and delivery.

Discussing assessment outcomes with patients, carers and other health and social care professionals and voluntary sector to agree care plans.

Acting on behalf of the patient where appropriate and possible and, by providing information and support, facilitate patients own choices with regard to personal care, promoting independence and self-care as appropriate.

Referrals are made via SPA – Self Referrals from patients and carers are also accepted

Contact Tel: 020 8709 5555 (Single Point of Access)

The health and social care navigators work across extended primary care services in Newham including the rapid response, district nursing, specialist services and community therapies.

The care navigators are aligned and allocated to the GP clusters in the borough.

Care Navigators play a pivotal role in the integrated care programme which aims to improve health outcomes promoting and enabling self-management where possible.