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Complaints, Comments And Suggestions

“Before I started...I ate and drank anything. Now with Telehealth I can literally see the importance of a healthy lifestyle”. Ernest Girard patient with diabetes.

The Telehealth Team is keen to improve the services we provide. This is why your feedback is important to us. Below is a number of ways you can provide feedback.

Patient Engagement Officer:

We have a dedicated officer to liaise directly with patients and organise patient feedback meetings. Please call the Telehealth Team for further information on 0208 536 2335.

Patient Advice & Liaison Service (PALS):

The Trust also has a PALS service if you have any issues, concerns or complaints that can not be resolved locally. Please call the PALS office free phone on 0800 783 4839

Please click here for more information about the PALS service.