What to do in a crisis
In an emergency (a life or death situation e.g., harm to yourself or others), dial 999 to explain the problem and get help from the Ambulance, Fire, or Police Services.
During surgery hours – contact your GP on the usual number and request an emergency appointment. In an emergency or out of hours, if you have harmed yourself or someone else, or are worried that you might, you can go to:
Newham General Hospital
Accident and Emergency Unit, Glen Road, Plaistow E13 8SL
Mental health crisis line - 0800 073 0066
For out-of-hours support or if you are experiencing a mental health crisis, you can call the Mental Health Crisis Line which is open 24 hours a day, 7 days a week. You can then speak to a mental health professional who can guide you to a safe decision regarding your next steps. This can include assistance with getting in touch with the right people to help you and may include referring you directly to a team where you can be seen face to face.
The crisis line is open to any resident of Newham who is experiencing a crisis or is a carer for those in crisis.
You might not want to talk to a family member or close friend about things that are so very difficult and/or personal. If this is the case and you are struggling, you could try one of the following helplines:
Samaritans – Free phone: 116 123
(24 hour crisis line for people contemplating harming themselves)
MIND Safe Connections Community Hub – 0300 561 0115 or if you don’t feel like speaking, you can email firstname.lastname@example.org
9.30am – 4.30pm, Monday – Friday, (Supporting people experiencing suicidal thoughts to access the right service at the right time)
Saneline – 0300 304 7000
6pm – 11pm every day, (Practical information, crisis care, and emotional support)
No Panic – 0844 967 4848
10am – 10pm every day, (For people experiencing panic or anxiety problems)
Hestia– 0808 196 1482
The line is available 24 hours a day, seven days a week
(If you are experiencing domestic or sexual violence, call for free and confidential support)
Aanchal – 0845 451 2547
(24 hour crisis line for Asian women experiencing domestic abuse; able to support in languages including English, Bengali, Hindi, Punjabi, Urdu, Gujarati, Tamil, and Eastern European languages)
NHS and other services
If you need to you can contact your GP on the usual number during surgery hours. Outside of surgery hours, you can call NHS Direct 111, and the team will direct you to the most appropriate care.