Your child's first physiotherapy appointment will involve a thorough examination to establish how physiotherapy might be able to help. Initially, we will ask you various questions. You will be asked about your child's development, any medication they may be taking, how they are managing at school, their abilities and difficulties, any pain there are suffering from. Your child will be involved as much as possible in these discussions.

Your child will then need to be appropriately undressed for the physical examination. This is important in order to check ranges of movements and see how your child moves. They may prefer to wear shorts.

Once the physiotherapist has assessed your child, they will discuss their findings with you and together establish a plan for your child's treatment if this is required. This may include what we can do to help you and what you and your child can do at home to continue the treatment. You will always have the opportunity to discuss any concerns or questions you may have.

Here at SCYPS Physiotherapy, we strive to bring our core values into every interaction. This means treating every individual and every situation with care, respect and integrity.

Compliments or Complaints

We are committed to improve our user experience and really would like to hear from you if you have any comments on suggestions you would like to share with us. 

If you would like to provide feedback in relation to your experience with our service or an individual Physiotherapist, you can do so by completing this short survey.

If you would like to convey a compliment or make a complaint about the service, you can contact the Patient Advice and Liaison Service (PALS):

You can write to:

Complaints and PALS Department 
Robert Dolan House
9 Alie Street
London
E1 DE

You can call us or email us: 

PALS Tel: 0800 783 4839

PALS Email: elft.pals@nhs.net

Complaints Tel: 0800 085 8354

Complaints Email: elft.complaints@nhs.net