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What happens when you get in touch with us?

If you use the self-referral form or are referred by your GP or a Healthcare Professional then one of our friendly Admin Team will send you a text message (if permission is given) with a link to book your initial telephone appointment. 

If you prefer to contact us on 01234 880400 to self-refer, one of our friendly Admin Team will take your details and book you in for an assessment with a therapist.

When an assessment date is agreed upon and booked, you will be given a link to the welcome pack. This is useful information which we advise you to read before your appointment. To view, each document in the Welcome pack see below and upload a copy:-

What happens next?

As you approach the date of your assessment, you will receive a text reminder (if permission has been given). If you have provided an email address and given permission, you will receive a web-based version of the questionnaire. This asks you to reflect on how you have been feeling over the previous two weeks and forms part of the assessment. You will simply need to place a tick in the appropriate boxes and submit the questionnaire. Your answers will be automatically updated to your file ready for your assessment with the therapist.


The therapist will call you, at the date and time that you agreed, to complete the assessment. The assessment can take up to 45 minutes and you should be somewhere quiet and private to take the call and not be driving.

If you are unable to attend your appointment please contact us as soon as possible so that we can offer your appointment to another patient. If you do not attend (DNA) two appointments or you cancel three appointments this will result in your case is closed and you will be discharged from the service.

At the end of the assessment, the therapist will agree on a date and time with you for them to call you with an outcome and to discuss the immediate options available to you.

Bedfordshire Wellbeing Service offers evidence-based psychological therapy to help support and treat common mental health problems such as depression and anxiety. We offer a number of different approaches and formats all delivered by trained staff.

We offer skills-based teaching sessions where people can learn about how their thoughts and behaviours can impact and affect their emotions and moods. You will learn skills and techniques to change these types of thinking processes, which can have a positive impact on our mood.

All of the treatments that we offer are informed by NICE guidelines and evidence-based treatment protocols. As a result, the services we offer are all short-term therapy sessions. Please do not hesitate to contact us for more information.