The comments below were received in September 2026

'Was nervous about doing this on the link but my therapist has been very patient with me and the Therapy has been very helpful and has enabled me to put things in perspective and better understand what has happened to me. Still not 100%, but feel a lot stronger and now able to cope, for that I am grateful. Thanks for all you have done.'

'It's given me some understanding of the way I feel but still uncertain what is wrong with me and why I feel like this all of the time.'

'It has made a huge difference in how I understand my problems and how I can begin to overcome them. I taken on board all the advice given and have seen results over the past 12 weeks. It has been great to speak to someone who really hears me. Thank you :)'

'Absolutely amazing in helping me see the better side in it all easy to understand the tasks/homework I was given tips and techniques where extremely helpful and listened and helped whenever needed'

'The course was very good but I don't think it was the best one for me.'

'I cannot thank you enough for getting me the help I needed, my therapist  has been brilliant. I feel i can go on with my life, looking forward to the future. Thank you.'

'I enjoyed working with my therapist, who came across as thoroughly capable, dedicated and compassionate was able to explain concepts clearly and always took my concerns seriously. She is a credit to the service.'

'The therapist was amazing, I got so used to her that it's going to be hard me to not be able to speak to her anymore. She is so understanding and supportive.'

'I am really grateful to have been able to get 1-1 therapy sessions on a weekly basis with a trainee psychologist who really took the time to listen and understand me. I was gently guided towards understanding myself and how the experiences I've been through have shaped me and how they still affect me on a daily basis. The timeline of events was really helpful, as well as the grounding techniques to help bring myself back to a place of safety and calmness, after feeling heightened emotions. Thank you!'

'My therapist has been absolutely brilliant with the care and help I need.   CBT has also been very helpful.'

'My experience had a lot of ups and downs only because of the struggle that was going on inside of me. However, I have managed to stay positive, and to put into practice all that I have been taught by my therapist . Thanks to her and the rest of the team.'

'My therapist was kind, patient and explained everything in a way I could understand. He was excellent at encouraging me to find my own way/answers without leading and I would recommend him as a therapist to all.'

'The therapist listens well, is happy to flex the session a little if things have arisen in my week that I'd like to discuss, even if that doesn't fit exactly what she'd planned. Is good at appropriately challenging me and getting me to think through how I could solve a situation myself.'

'My experience with BTT and my therapist has been nothing but positive I have felt for the first time someone is in my corner helping me with real compassion and care. I have noticed a real change in my thinking now and I can't thank this service enough.'

'My therapist was so kind, understanding, empathetic. Knowledgeable, and very helpful. Jenny helped me to understand, accept, and manage my mental health. She was reassuring, respectful, and so encouraging. she has given me several tools to manage my symptoms, emergency information if I need it, and the reassurance e that help is always available.  I can't thank my therapist enough. I just hope that I can use everything she has given me to help myself going forward. It was a pleasure. '

'I found talking therapy helped me so much more that CBT.  I felt like I had the space to learn my issues and understand what I require to help me move past issues, that not all my issues are my fault and that they where learned behaviour from other family members and keep growing as a person.  My therapist was so lovely they were  understanding and knew when to push me and know that I needed to be pushed.  I would recommend talking therapy to anyone as it's so much more in-depth than I realised'

'I have achieved 2 goals and got a few more in the pipeline'

'Therapist gave me the space and trust to discuss my feelings. Respectful and understanding of my emotions and never made me feel like they are not interested in what I have to say. Supported me and helped me in understanding my own thoughts and what actions I can take to help my own self.'

'The therapist that I had was absolutely amazing.'

'My therapist was amazing from start to finish. She listened at every step and never made me feel rushed or judged, which made it much easier to be honest about what was actually going on. She tailored each session to me personally rather than working through a set script, and she explained the reasoning behind each technique, so I understood why I was doing something rather than just being told to do it. I'd recommend the service without hesitation, and I'm very grateful for everything.'

'My therapist was a lovely person who listened to me never made any judgements and helped me make the right choices regarding my therapy, I'm very pleased with the progress I have made, and would like to thank my therapist for being there and listening to me, I appreciate everything she has said to help me through some difficult times.'

'Has been helpful and easy to access and communicate.'

'I needed face to face therapy, and I'm so glad  that I've had my therapist. I find it really hard to open up and put walls up to protect myself from hurt and pain. My therapist has gone above and beyond to make me feel comfortable and at ease. I know I still have a long way to go and a lot of hard work to do on myself. I'm not sure how all of this is going to work out but hopefully with the guidance and support that my therapist has given me, I will not get back to where I was before I started.'

'I would like to express my gratitude to this service, but mainly my gratitude goes to my therapist, for her support, professionalism and empathy. I have now learnt to both recognise and question my  thoughts, which in turn has helped me try to come to terms with what has happened.  This all wouldn't have been possible without her guidance and questioning.  I would like to thank her for her patience and the use of her unlimited tissue supply!'

'Helped with confidence, not to feel guilty using tools when handling certain people. Confidence in self.'

'I feel the course helped me to try and understand myself more and to try and help plan on moving forward  it's the problem solve prioritise and put into practice I may struggle to keep up with.'

'My therapist a was so helpful and understanding to my needs and my concerns and I appreciate all the help that I've been given.'

'They have helped a lot'

'I've learnt a lot and am grateful for the opportunity to reflect and challenge my thoughts. My therapist was very kind, patient and knowledgeable which was a great help to make changes in my life.'

'My therapist has been an excellent therapist to me, what is clear is that she has listened and tried very hard to understand what my experiences are. She is warm and approachable and this has enabled me to be honest and open about most things.  She has held things in mind and it has been clear that she has understood me as a person in relation to my past experiences from session to session.  I have found it difficult to make any change and as we are coming to the end of therapy now, this is difficult for me.'

'I really want to thank my therapist for taking me through this process with professionalism, but also care and compassion for my personal issues and worries. She has made my experience with talking therapies an extremely positive and worthwhile one.'

'Learned a lot about me and re creating me to enable things around me to start feeling controllable. It's ok to say no and it's ok to not be ok.'

'Very appreciative of help given . I felt comfortable confiding in my therapist about my private life . I found her to to be warm and non judgemental . Without the help of my therapist , I would have found it very difficult to move on towards being a more positive person .'

'My therapist has been amazing. And really helpful in realigning and uncovering some unhelpful patterns of thought'

'The lady I had my 6 sessions with was absolutely incredible, listened to me, never judged me, would let me ramble as much as needed without making me feel as if I was too much. I'm sad to see her go and I really do thank her for her support.'

'Made me feel comfortable to open up about my feelings, to be able to vent about things happening in my life and giving suggestions on how to deal with situations'

'Talking therapies was very helpful for me cause i can understand my problem better and how to make it less.'

'I felt supported and listened to at all times. I liked the structure to the sessions and that at the beginning of each one I was informed about what we were going to discuss. I felt that the sessions were led by our discussion and that depending on how my week had been or if something had come up that it became the focus to help unpick how my issues were connected.

'I am really grateful for the support I have received from my therapist. She is kind, patient and understanding, and I always feel safe and comfortable talking to her. Therapy has already helped me make positive changes in my life and I feel that I am becoming stronger and more confident. I truly appreciate everything she has done for me and I would highly recommend her.'

'Personalised care and accessed far more quickly than I had expected for which I am very grateful. My therapist understood my needs and my symptoms and helped me to acknowledge and address them with gradual exposure through therapy and specific tasks, which worked well for me. Most importantly, I never felt silly or judged when being honest. I felt seen and heard, which made me feel less alone.'

'I had a great experience with my therapist. Her calm, warm , empathic approve made me feel comfortable from the get go. She allowed me time and space to talk through my story and gave me ways to help me cope that i could use in my everyday life. I will truly miss our  sessions'

'I had a great experience and my therapist took on board all areas of my life and how they and my childhood affected me. I feel much more confident in myself. She was very understanding of me being post partum and being a mother herself made things very relatable.'

'Everyone I have spoken with has been very helpful in discussing my needs and what the service can offer, the courses were well run and welcoming'

'My therapist has helped me understand my anxiety providing helpful and positive methods to cope with episodes of anxiety'

'I really appreciate the length of time and having two weeks in between appointments to allow for reflection and a chance to implement the techniques.'

'I feel I have got so much out of the group sessions. I was worried that in a group it wouldn't be very applicable to me but it actually made the sessions better I think. I feel I have got so many more tools now and I feel reassured that I'm not alone and not abnormal in any way.'

'The tricks I learnt to help with my anxiety and sleep were and are beneficial. Unfortunately my problems not fully addressed as more specific ie cancer treatment still needed and felt needed to try and get my old or new life bag but feel that can't happen until I receive the all clear. But the programme helped me to identify my problems and how I can deal with it. Thank you.'

'This has been very productive and helped give me focus on the things I can do something about. I initially went in confused frustrated and depressed. I was able to make sense from the chaos which has helped me immensely.'

'I accessed this service when I was significantly better than when I was referred. But it has been helpful in giving me the tools to use in the future'

'It has been really good and very well delivered.  For me, so far it has been confirming things I already know.'

'I found the service very good and a bit of a eye opener. Probably would of liked some 1 to 1 sessions but the group sessions were very good.'