You can make contact with us by following methods:
By post or visit:
71 Johnson Street
Our opening times are as follows:
- Monday to Thursday from 9am – 8pm
- Friday from 9am – 5pm
020 8475 8080
We value and encourage all feedback. It helps us to ensure that we are providing responsive service and to change things which are not helpful. So, let us know how we did, what you valued and what we could do better.
If you are unhappy about the service, please ask to speak to the manager of the service in the first instance. They will be able to listen to your concerns, and hopefully find a way forward to resolve the issue.
If you want to make a formal complaint, please contact ELFT Complaints team.
For referrals, appointment bookings and general enquiries, please contact the Bookings Team on 020 8475 8080. Please note that the telephone lines are only open between 9am – 5pm Monday to Friday (all locations).
If you need to speak with someone urgently outside of these hours please refer to our emergency help contact list.